Publicly-listed call center firm Paxys Inc. said its unit Advanced Contact Solutions Inc. (ACS) has inked a joint venture agreement with WNS (Holdings) Ltd., a leading global provider of business process outsourcing (BPO) services, to provide contact center services to global clients across industries.
Under the agreement, the two companies will form a joint venture company to be majority owned by WNS.
Victor Endaya, president and chief executive officer of ACS, said the company is “embarking on establishing a global footprint through relationships with leadingglobal BPO companies such as WNS. In this way, we can bring our clients good business practices and expertise in client and customer care.”
Research firm Frost & Sullivan said the Philippines is the third largest English-speaking nation in the world and produces 350,000 college graduates each year delivering a highly-educated talent pool for providing BPO services.
“With the joint venture, WNS is executing its strategy to expand its global delivery network. This expansion further enables us to bring a large high quality talent pool to help solve the business challenges of our clients while diversifying the geographic concentration of delivery,” said Anup Gupta, chief operating officer of the WNS Group.
“In forming the venture with ACS, WNS has partnered with a local market leader that shares our vision of delivering high quality BPO services to clients,” Gupta said.
Earlier this year, WNS announced the opening of its delivery center in Bucharest, Romania which provides European language skills and high-end finance and accounting services for global clients.
ACS, meanwhile, is the pioneer and leader in business process and customer care delivery in the Philippines. Since 1996, ACS has been providing its clients with superior customer experience through customized business solutions which exceed client expectations.