AIG Business Processing Services, Inc. will invest up to $5.5 million in the country for the expansion of its business process outsourcing (BPO) unit.
During the inauguration of the company’s second operations center, Charles R. Schader, AIG senior vice president for claims said the investment will double their operations increasing the number of seats in their BPO to 250 from 160.
“We are confident that our expansion will bring in more employment for the Filipinos,” Schader noted.
”We would like to see first how the investment would turn out but definitely we see a lot of potential for the Philippines,” he added.
The BPO facility, which is located in the Paragon Corporate Center in Alabang, will not only process transactions from the Philippines. It will likewise service the US based clients of the firm.
AIG has BPO facilities in the US as well as other Asian countries. However, Schader said the operations in the other countries like Kuala Lumpur is not similar to the operations here.
AIG’s BPO is a service center providing back-office and call center support to AIG businesses worldwide.
It will specialize in complex insurance transactions supporting new applications, underwriting support, policy changes and claims.
The Alabang office will support the claims business in North America which is currently expanding and requires greater capacity.
The expansion will provide the additional capacity along with high-quality services and a more robust disaster recovery platform.
AIG is a world leader in insurance and financial services. It is a leading international insurance organization with operations in more than 130 countries.