"DTSI has participated in the construction of over 30 contact centers in the Philippines as of today. This is approximately 10,000 agent seats out of 20,000 available in the industry at present," Miguel Garcia, DTSI president and managing director, said.
Garcia said that since DTSI was established in 1997 through a partnership between information technology giant Fujitsu Philippines and NewGen holdings, "our company has grown to be the preferred contact center solutions provider in the country today."
"We are servicing most of the large international outsourced contact centers in the Philippines at present. The potential of the Philippines as the contact center hub of the region remains untapped. As the third largest English speaking country in the world outside the United States and United Kingdom, the Philippines is the ideal location for contact centers with thousands of seats servicing multinational corporations and entities around the clock," Garcia adds.
"DTSI is evidently well positioned to take on the challenge, having a large number of certified engineers as well as an extensively trained rapid response team on call 24 hours and seven days a week through our command center," chief operating officer Mike Cardenas, said. "We have also forged strategic partnerships with some of the world’s largest global solutions providers such as Ayaya, CableSolve, Cisco Systems, Lucent Technologies and Verint among others."
Cardenas noted the aggressive growth of the Philippine call center industry. "It is an industry we can’t afford to lose, particularly the American market. We are competing with major countries for these seats, but have the advantage in terms of good work ethics, language as well as a robust communication infrastructure."
DTSI counts Accenture, AIG/Philamlife, Ambergris, APAC, Convergys, Contact World, Customer Contact Center, ICT, Infonxx, PeopleSupport, PLDT/Teletech, SourceOne and SVI Connect as some of its value customers.
"At the end of the day, DTSI will be the catalyst that makes it convenient and simple for contact centers to establish operations in the Philippines. More contact centers means more jobs for our information technology, telecoms and customer service personnel. Knowing that we are doing our modest contribution for the growth of the Philippine IT and call center industry is something that gives us confidence, pride and hope" Cardenas said.