CEBU, Philippines - Cebu Pacific Air becomes the first airline in Southeast Asia to deploy special roaming airport agents, who can check in passengers using a tablet while they are still queuing up.
CEB launched Agent Xpress service at Kalibo Airport last August 25, just in time for the influx of tourists returning from a long weekend in Boracay. Kalibo is a gateway to the world-renowned island.
Busy Kalibo Airport was prioritized for CEB’s innovative service, due to the high volume of passengers and limited counter space.
“Agent Xpress can make the check-in process faster and more convenient for our guests, given space limitations in certain airports. We are studying the launch of Agent Xpress in other airports as well,” said CEB VP for Marketing and Distribution Candice Iyog.
The Agent Xpress service can check in guests with confirmed flight itineraries, from four hours to 45 minutes before the flight departure. Roaming agents approach guests queuing up for a security screening or at the check-in counter, verify their booking confirmation numbers or name and flight details, and print their boarding passes.
Those with no bags for check-in can immediately proceed to the boarding gate. Those with bags for check-in should proceed to the bag drop counters.
Passengers can check in individually or as a group for one-way or Travel Thru flights, which connect to an onward destination. Since agents are already operating the tablet, they can verify travel documents on the spot, for guests bound for international destinations.
“Aside from the Agent Xpress service, guests can also check in online or using self-service kiosks. We want to make many options available, so guests are empowered to manage their travel time and experience,” Iyog added.
CEB also recently launched its CEB Transfer product, which offers a seamless transfer service from the Caticlan or Kalibo airports to the guest’s hotel or resort. Passengers can book this in advance through the website, call center, ticket and sales offices or in flight. (FREEMAN)