MANILA, Philippines — No personal data breach occurred following the unauthorized transactions that led GCash account holders to lose funds, the e-wallet operator told the National Privacy Commission (NPC).
GCash assured the NPC that no data leakage transpired.
An independent probe will still be conducted by the NPC, in line with its mandate to implement the Data Privacy Act.
The NPC said the probe would verify the absence of a personal data breach.
Affected GCash account holders may reach out to the NPC through info@privacy.gov.ph to provide information relevant to its investigation.
Transaction queries must be directed by the affected customers to the financial regulatory agency, the NPC said.