MANILA, Philippines - Customers of West Zone concessionaire Maynilad Water Services, Inc. may now reach its customer service agents through text messages and through social media channels Facebook and Twitter.
These new channels of communication are addition to Maynilad’s customer service Hotline 1626 and corporate website www.mayniladwater.com.ph.
Maynilad president and CEO Ricky Vargas said inquiries on water services – billing concerns, service interruptions, application requirements and septic tank desludging – and reports of pipe leaks or illegal connections may now be sent to Maynilad via its new Text Hotline 0998-864-1446.
To avail of this service, customers should type MAYNILAD <space> 8-digit contract account number> <space> complete name <space> message.
Maynilad customers may now also send their concerns through Maynilad’s official accounts on Facebook (www.facebook.com/MayniladWater) and Twitter (@maynilad).