MANILA, Philippines - Philippines restaurants have finally overcame the use of cloud reservations and can now make use of an online booking system that can improve the overall customer service and build customer royalty. This is seen to be a very advantageous move especially for those restaurant owners who are in the midst of their plans of increasing their diners.
Given that unanswered phone calls are the main reasons why most people lose their businesses, the use of ResDiary has now put this thing in the past with most of the restaurants in the Philippines. Those restaurants that have taken their reservation systems in the 21st century through adopting the online and real-time booking system from ResDiary have already gained its advantages.
With many restaurant owners having problems with their reservation systems, Dennis Ng, the presidents of Govago Inc. has partnered with ResDiary, a UK-based company in fostering better relationships between customers and restaurants.
The system from ResDiary works with the use of the online widget that can be found in the restaurant’s official website, Twitter and Facebook page. Patrons just have to click the widget to make their booking. As soon as the booking is done, the customers will receive a confirmation through emails, and also, a reminder 24 hours exactly before when they have booked.
After the meal, patrons can give their feedbacks from the experience they had. Say, the diner frequently visits the restaurant regularly. The restaurant personnel will already have the preferences of the same customer. This will make serving easier since the staff will already know the usual bottle of wine or beverages the person prefers and even the favorite table that the customer wants. This has been done in hotels and has resulted brilliantly, and using the same system will help restaurants in providing better customer service each time.
According to ResDiary, other review sites may not guarantee the authenticity of every reviewer. Also, there were documented cases where establishment owners were the ones submitting various fictitious reviews in the attempt of ruining competitor’s reputations and improving theirs.
As mentioned by Mr. Ng, with just the monthly fee of Php 2,500, restaurants can already benefits from the use of the system firstly with not missing any single reservations done over the phone, eliminating handwritten bookings and even unanswered emails.
Before launching ResDiary Philippines, Mr. Ng has already spoken to several restaurant owners just to see what they really wanted from this offer. From this, it became evident that Cloud technology is important for the use of the system since it was found from the top 3 requirements of most owners.
According to Mr. Ng,“The research we conducted in the hospitality market indicated that six in 10 calls that go to restaurants across the Philippine market are not answered.” He also added, “That’s traditionally lost bookings and frustrated customers.”
“Operators didn’t want big clunky computers in the restaurant, the system had to be cost effective and they didn’t want to have to manage IT or have in house servers.”
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For more information about the system, feel free to visit either of the official websites of ResDiary and the Govago Inc. Also, PC, iPhone and iPad users of restaurants can already access the system conveniently and take advantage of its benefits the soonest time possible.