CSC regional director David Cabanag said they are now more "generous" to welcome complaints against those discourteous employees in any government agency.
Cabanag said their Mamamayan Muna Program (MMP) is not only an 'imaginative phrase" heard by the public as "it is a redress mechanism for grievances against ill-mannered and erring employees as well as tedious procedures in government offices."
He cited as example the recent issuance of a "stern advice" to an employee of an agency following a complaint. He, however, did not make public the name of the employee and his agency pending the receipt of the memorandum this week.
According to him, the complaint was very valid considering that the client merely wants to know from the employee about whether he is entitled to a certain benefit or not.
With that simple query, the client was made to come back several times and had to wait for six months before his query was acted upon.
"And the action was very funny and simple, which is referral to another employee of another office," Cabanag said.
He said he hopes that the warning will serve as a wake-up call to the employee and other government workers.
Cabanag said CSC chief Karina Constantino-David specifically cited the basic guidelines on how government workers should deal with the transacting public.
These include the simple procedure of consistently wearing the identification card, servicing with a smile and constantly reminding ones' self that the person standing in front is the boss.
Since the MMP was launched in 1994, the CSC has gathered at least 61,115 reports from the public, the bulk of which are complaints on unacted requests. - Ferliza C. Contratista/LPM