Over the last few years, the Philippines has become a major destination in the global offshore outsourcing market. The country has become a global hub for corporate back office operations such as financial services, including accounting and bookkeeping, accounts receivables and collection; travel services; customer services; transcription services; research, and many others. The country is taking advantage of its strengths rather than looking at its obvious economic and social problems to drive the outsourcing industry to greater heights. This 90-million nation is subject to a “not to be proud of” economic situation but it definitely has a population where 95 percent speaks English, which is a natural advantage to grab a good share of the global outsourcing market, the US in particular.
The high literacy rate and talented pool of IT professionals — some even got training abroad — making outsourcing one of the biggest earners for the nation. The cost-effective telecommunications infrastructure gives the Philippines a good stead when it comes to playing a major role in the highly competitive outsourcing market. All these factors were seen by the keen minds of the executives of Yapster e-Conglomerate, thus they established Asian Call Centres Inc in 2002.
Asian Call Centres Inc. has been undergoing a business process outsourcing boom, which is due primarily to a fine mixture of e-business and BPO…. this what sets Asian Call Centres apart from the rest.
Not the typical BPO company or call center, ACC offers a full suite of specialized services to cater to our clients’ special needs. We combine capability and expertise in order to provide clients with the right solution, taking into full consideration the industry, proposition, timing and target market. We engage in the full process of project planning and set-up, ensuring a full understanding of the clients’ requirements, giving them the full benefit of our years of experience within the BPO and e-biz industry.
Asian Call Centres Inc. has proven to be a key player in the industry through its diverse range and proven e-business methodologies, offering its clients the ultimate customer-focused business process outsourcing experience.
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The author is the operations manager of Asian Call Centres Inc.