MANILA, Philippines - Publicly listed eTelecare Global Solutions, a leading provider of complex business process outsourcing (BPO) solutions, has signed a services agreement with a rapidly growing wireless high-speed internet access provider.
eTelecare will offer technical support, customer care, and retention services in both Spanish and English to the client’s residential and small business customers. The company did not disclose the client’s identity due to the nature of the services involved.
Company officials said eTelecare’s business philosophy of investing to outperform creates real and sustainable value for clients by investing in people, processes and technology, leading to breakthrough results.
“Due to our many years of experience serving both internet and wireless service providers on similar programs, this client has expressed confidence in eTelecare’s ability to deliver higher performance and greater value that their current outsourced provider,” eTelecare president and CEO John Harris said.
Harris added that they expect to see tremendous opportunity for growth in this areas as a respected industry organization predicts that by 2012, over 133 million subscribers worldwide will be using similar technology, compared to approximately two million today.
The company noted that on any given day, thousands of highly trained eTelecare associates provide value-driven service on complex programs to customers of major communications and media clients. In addition to customer care functions, eTelecare delivers award-winning customer loyalty, sales, save desk, and technical support programs.