MCIA named best airport in ASPAC

CEBU, Philippines — The Mactan-Cebu International Airport (MCIA) has been honored with the 2024 Airport Service Quality (ASQ) Award for Best Airport, under the category 5 to 15 million passengers per annum, in the Asia-Pacific region. This prestigious recognition comes from Airports Council International (ACI) World, a globally respected authority in the aviation industry.

The annual ASQ Awards recognize excellence in customer experience, as determined by direct passenger feedback. MCIA's latest achievement underscores its commitment to providing world-class service, further solidifying its reputation as a premier airport in the region.

Athanasios Titonis, CEO of Aboitiz InfraCapital Cebu Airport Corporation (ACAC), expressed his appreciation for the dedicated efforts of the MCIA team.

"I am tremendously grateful to the MCIA team for delivering on its promise of excellence in customer experience. We have been working hard to ensure we bring a world-class airport experience and elevate the perception of airports in the Philippines. This win is key in our vision of becoming the main Tourism and Transfer Gateway in the country,” Titonis said.

The Mactan-Cebu International Airport Authority (MCIAA), the regulatory arm of MCIA, also welcomed the recognition.

"We have always been proud of what MCIA has accomplished and how it brings pride to Cebuanos. Now, it has brought pride beyond Cebu but also for the entire Philippines. We share this award with all stakeholders and partners who have been instrumental in making this happen,” said MCIAA General Manager Julius Neri.

Neri highlighted that MCIA's award was earned in a category that included airports from 24 countries. He also noted that while two Philippine airports participated in the competition—MCIA and Clark International Airport—only MCIA was in the 5 to 15 million passengers per annum category.

The winners were officially announced on March 10, 2025, by ACI World. ACI World Director General Justin Erbacci praised MCIA’s commitment to excellence.

“Flying through MCIA is more than just a journey; it’s a carefully crafted experience. Their success in the Airport Service Quality (ASQ) Awards highlights the team’s ability to make every passenger’s trip memorable and enjoyable,” Erbacci stated.

The ACI ASQ initiative is the only global benchmarking program that measures passenger satisfaction in real time, based on feedback collected directly from travelers at the airport. Implemented in over 400 airports worldwide, the program provides a detailed assessment of customer service quality, enabling continuous improvements that enhance the overall passenger experience.

“Being recognized as an ASQ Award winner is a remarkable honor for MCIA, reaffirming its status as one of the world’s best airports—where passengers always come first,” MCIA said in a statement. — FPL (CEBU NEWS)