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Subscribers no longer need to drop by malls and business centers just to get after-sales service or inquire about Sun Cellular’s products and services because there are now more avenues to get in touch with Sun Cellular.
“Our subscribers can now reach us through Webchat, Facebook, and Twitter,” says Reuben Pangan, Sun Cellular’s vice president for Customer Relationship Management. “This is apart from our 24/7 hotline 200, and our website.”
Pangan says this is to make sure that their subscribers can get after-sales service wherever and whenever they want.
“They actually no longer need to go to our The Sun Shop outlets and line up because we can serve them anywhere at any given time. They can call our hotline anytime and we will be more than happy to respond to their concerns and inquiries,” he adds.
Pangan says subscribers who wish to avail of their loyalty handsets may simply call the hotline, and Sun Cellular will gladly deliver their new loyalty phones right to their doorstep. “We try to anticipate our customers’ needs,” he explains.
For subscribers’ convenience, Pangan says they have even set up customer-service pages in social networking websites such as Facebook and Twitter. “The youth forms a huge part of our market, and we want them to be able to reach us at their convenience,” Pangan explains. “We also launched our Webchat service where customers can chat with our customer care agents anytime,” he adds.
Pangan says their WebChat service primarily allows roaming subscribers to access customer service anywhere in the world 24 hours a day seven days a week.